Items will be shipped after payment has cleared.

Orders are usually shipped within 1-2 Business days of purchase. You will be notified when the item(s) is shipped.

Orders that can be posted as a letter (ie small etchings and mini canvas prints) will be shipped via Priority Post for domestic and international destinations including tracking.

Larger items will be shipped as parcels and include tracking.

I pack my items very carefully, but unfortunately I can't be responsible for delays, lost or damaged packages that may occur during transport.

Please note that outside the European Union customs may inspect parcels resulting in some delay to deliveries. I'm not responsible for any incurred charges.

Europe:
Artwork should arrive in about 3-5 business days.

Everywhere else:
Artwork should arrive in about 8-20 business days.

If you would like a receipt with your package let me know.
Wholesale orders are welcome. Etchings are especially suited for this.

Shipping address and contact information will only be used to communicate with you about your order, to fulfill your order, and for other necessary/legal reasons such as paying taxes. Sellers do not have access to payment details or a billing address if it is different from your shipping address. I do reserve the right to use photos you submit to me for promotional and listing purposes.

This Privacy Policy describes in more detail how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of artwork, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
5. Transfers of Personal Information Outside the EU
For larger art reproductions I use a US based company: Lumaprints (indicated in the relevant listings). For these select few listings I will share your shipping information with this third party to complete the order since the prints are shipped directly from them.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal and tax reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Andrea Cook, am the data controller of your personal information. If you have any questions or concerns, you may contact me: atelier28 [at] zeelandnet [dot] nl
Alternately, you may mail me at:
Atelier28, Lange Noordstraat 44, 4331CE Middelburg, the Netherlands